Reference

Legal terms that matter to your account

We've built our legal framework around what you need to know: how we keep your account secure, where your deposits and withdrawals go, and how to reach us…

Account security and verificationPayment flow clarityData and cookie handlingSupport contact paths

Explore the Lobby Read FAQ

How we handle your account and payments

texastoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on texastoto, we verify your identity and collect payment details so deposits via DANA, OVO, GoPay and QRIS can clear and withdrawals can reach you. Access to our lobby depends on local law and your region; we keep your account data

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encrypted and your transactions logged for verification. Deposits usually clear within a minute; withdrawals are processed once we've confirmed your identity and checked your account balance. We do not store your full payment credentials — only the payment method you've linked and transaction history. Cookies help
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us remember your login and track how you move through the lobby; you can adjust these in your browser settings at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Reach our support team

We're available across multiple channels so you can ask about account access, data requests, payment concerns or legal questions in the way that suits you best.

Live Chat Open chat in the bottom-right corner of your account or lobby page. Available most hours; we aim to respond within a few minutes during peak times.

Email Support Send formal requests, data access inquiries or account concerns to our support address. We reply within 24 hours, even outside our live chat window.

Account Settings Go to Settings > Legal & Privacy to view your data, adjust cookie preferences, request a data copy or submit account-related questions directly.

HOW WE PROTECT YOU

Data, security and account control

Your account data is stored on encrypted servers and accessed only by staff who need it to process your payments or verify your identity.

Encryption & Storage

Your payment details, identity documents and account balance are held on encrypted servers in secure data centres. Access is logged and monitored so we track who views what.

Data Retention

We keep transaction records for seven years to verify withdrawals and handle disputes. You can request deletion of data older than that through your account settings.

Cookie Control

We use cookies to remember your login and track which games you play. You can view and delete cookies in your browser settings or adjust our cookie panel in Account Settings.

Two-Factor Authentication

Add a second layer to your login by enabling 2FA in Security Settings. You'll receive a code via email or SMS each time you log in from a new device.

Account Suspension

If we detect unusual activity on your account, we'll lock it temporarily and ask you to verify your identity via email before you can access the lobby again.

Data Access Requests

Open your Legal & Privacy section to request a full copy of your account data, activity history and personal information. We provide this within 10 business days.

Your legal questions answered

Below are the legal and account questions we hear most from our players. If you don't find your answer here, reach out to our support team via chat or email — we're here to clarify anything about your account, data or payment flow.

Your account remains active and your balance stays on it. We don't close accounts for inactivity. However, if you haven't logged in for 24 months, we may freeze withdrawals until you verify your identity again via email to keep your account secure.

Yes. Go to Settings > Legal & Privacy and select 'Download My Data'. We'll prepare a file with all your transactions, deposits, withdrawals and personal information and send it to your email within 10 business days.

Once you submit a deposit, we show the status in your wallet under 'Recent Transactions'. Most deposits clear within a minute and you'll see the funds appear in your lobby balance. If a deposit fails, we'll notify you and let you retry.

You can close your account by opening Settings > Account and selecting 'Close Account'. We'll process this within 24 hours. Any remaining balance will be returned to your original payment method via DANA, OVO, GoPay or QRIS within 3–5 business days.

We store your ID, proof of address and payment details for the life of your account, plus seven years after you close it, so we can handle disputes or tax inquiries. You can request earlier deletion by emailing support with your account details.

Access depends on local law in the region you're in. We check your location at login and may restrict or ask you to verify your identity if you're signing in from a new country. Contact our support team if you're unsure about your access.

Change your password immediately and enable two-factor authentication in Security Settings. Then open a chat with our support team and describe what you saw. We'll review your account activity, secure it and reset any suspicious sessions.

Legal terms that matter to your account

Reach our support team

Data, security and account control

Encryption & Storage

Data Retention

Cookie Control

Two-Factor Authentication

Account Suspension

Data Access Requests

Your legal questions answered

01 What happens to my account if I don't log in for a while?

02 Can I download my account history and transaction data?

03 How do I know my DANA, OVO, GoPay or QRIS deposit is verified?

04 What if I need to close my account or take a break?

05 How long do you keep my identity documents after I verify them?

06 Is my account accessible if I'm travelling outside Indonesia?

07 What should I do if I suspect someone else has accessed my account?

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